Frequently Asked Questions

This page answers common questions about using EduCore. If your question is not covered here, contact support at support@indusknowledge.com.

General

What browsers does EduCore support?

EduCore works on all modern browsers: Google Chrome (90+), Mozilla Firefox (90+), Microsoft Edge (90+), and Safari (14+). It also works on mobile browsers — Chrome on Android and Safari on iOS. See Platform Overview for full details.

Does EduCore require any software installation?

No. EduCore is a web application that runs entirely in your browser. No software needs to be installed on your computer or phone.

Can I use EduCore on my phone?

Yes. EduCore is fully responsive and works on smartphones and tablets. Simply open the school’s EduCore URL in your mobile browser. For a more app-like experience, add it to your home screen.

What internet speed is needed?

A minimum of 1 Mbps is recommended. Most pages load in under 200ms, even with large datasets. PDF generation (report cards, certificates) may take a few seconds.

Is my data safe?

Yes. EduCore uses industry-standard security practices:

All data is encrypted in transit (HTTPS).
Passwords are hashed using bcrypt.
Multi-tenant data isolation ensures no school can see another school’s data.
CSRF protection and rate limiting prevent common attacks.
Regular backups ensure data is not lost.

I forgot my password. How do I reset it?

On the login page, click Forgot Password?.
Enter your email address.
Check your inbox (and spam folder) for a reset link.
Click the link and set a new password.

If you do not receive the email, contact your school administrator to reset your password manually.

My account is locked. What do I do?

Accounts are temporarily locked after 5 failed login attempts. Wait 15 minutes and try again. If the issue persists, contact your school administrator.

Try these steps:

Clear your browser cache (Ctrl+Shift+Delete on Chrome).
Try a different browser.
Try in an incognito/private window.
Ensure your browser is updated to the latest version.

Can multiple people use the same account?

This is not recommended. Each person should have their own login. Sharing accounts makes the activity log unreliable and poses a security risk. Creating user accounts is free — contact your admin to get individual accounts.

Students

How do I add a student who is transferring from another school?

Follow the standard Add Student process. In the “Previous School” field, enter the name of the school the student is transferring from. Upload their TC from the previous school in the Documents tab.

Can I change a student’s class or section after admission?

Yes. Open the student’s profile, click Edit, and change the Class and Section fields. This is a direct transfer, different from the year-end promotion process.

A student’s name is spelled incorrectly. How do I fix it?

Open the student’s profile, click Edit, correct the name, and click Save Changes. If a TC or certificate has already been issued with the incorrect name, you may need to issue a corrected version.

How do I handle a student who leaves and then comes back?

If the student was withdrawn, their records are preserved.
Go to Students > Add Student and create a new admission.
The student gets a new admission number but their previous data (if from the same school) can be referenced.

What happens to a student’s data when they are withdrawn?

All data is preserved — attendance records, fee payments, exam results, and issued certificates. The student simply moves from “Active” to “Withdrawn” status. They can be found using the Status filter.

Fees

A parent paid by cheque, but the cheque bounced. What do I do?

See Cheque Bounce Handling. In summary: find the payment, click Mark Bounced, and the system reverses the payment and optionally applies a bounce penalty.

Can a parent pay fees in installments?

Yes. EduCore supports partial payments. Enter the amount actually paid, and the remaining balance stays on the student’s account.

How do I give a discount to a student?

Set up discount types in Settings > Fee Discounts (see Discounts).
Open the student’s profile > Fees tab.
Click Apply Discount and select the discount type.

Where can I see all students who have not paid fees?

Go to Fees > Defaulter List or Reports > Fee Reports > Defaulter Report. You can filter by class, aging bucket, and fee head. See Fee Reports.

A fee receipt was printed with wrong information. Can I reprint it?

Receipts cannot be edited after creation. If the information is critical (e.g., wrong amount), the admin can reverse the payment and create a new collection with the correct details. The original receipt is voided in the system.

Attendance

I marked attendance but made a mistake. Can I edit it?

Yes. Go to Attendance > Mark Attendance, select the same date and class-section. The previous attendance loads. Make corrections and save again. Note: editing attendance for dates older than the previous day may require admin permissions.

Attendance shows 0% for a student who just joined. Is that correct?

Yes. Attendance percentage is calculated from the date of admission. If the student joined recently, they may have very few working days in the calculation, resulting in a low percentage that will normalize over time.

How is attendance percentage calculated?

Attendance percentage = (Days Present / Total Working Days) * 100. “Late” and “Half-Day” are counted as present for this calculation. Holidays and weekends are excluded from working days.

Can attendance be marked on a holiday?

No. If a date is marked as a holiday in the Academic Year calendar, the system does not allow attendance marking on that date.

Exams

I entered wrong marks for a student. How do I correct them?

Go to Exams > Marks Entry, select the same exam, class, section, and subject. The previously entered marks load. Edit the incorrect marks and save again.

Report cards show the wrong school name/logo. How do I fix it?

Update the school name and logo in Settings > School Profile (see School Profile). Then re-generate the report cards.

Can I generate report cards for just one student?

Yes. In Exams > Report Cards, after selecting the exam and class, you can click on an individual student to generate and print their report card alone.

The grading scale on the report card is different from what we use. How do I change it?

Edit the grading scale in Settings > Grading Scales (see Grading Scales). Then link the correct scale to the exam. Re-generate the report cards with the updated scale.

Certificates

Can I issue a TC for a student who has pending fees?

Yes, but it is the school’s decision. EduCore shows the pending fee amount on the TC form (“Whether fee paid up to” field). The school admin can proceed with issuance regardless of fee status.

A parent lost the TC. Can I issue a duplicate?

Yes. Go to Certificates > Transfer Certificate > TC Register, find the original TC, and click Issue Duplicate. The duplicate has a “DUPLICATE” watermark. See Transfer Certificate.

How do I print student ID cards?

Go to Certificates > Student ID Cards. You can generate cards individually or in bulk for entire classes. See Student ID Cards.

Technical Issues

Pages are loading slowly.

Check your internet speed (minimum 1 Mbps recommended).
Clear your browser cache.
Close other browser tabs that may be consuming memory.
Try a different browser.
If the issue persists, contact support.

Try refreshing the page (F5 or Ctrl+R).
Try a hard refresh (Ctrl+Shift+R).
Clear your browser cache.
Check if your browser is up to date.

CSV export is not working.

Check if your browser is blocking downloads (look for a blocked download notification in the address bar).
Disable pop-up blockers for the EduCore domain.
Try a different browser.

Printed documents look different from the preview.

In the print dialog, ensure:
- Paper size is set to A4.
- Margins are set to “Default” or “None.”
- “Background graphics” is enabled (for color and logos).
- Scale is set to 100%.
Try printing to PDF first and then printing the PDF.

Data & Privacy

Who can see my child’s data?

Only authorized school staff with the appropriate role:

School Admins see all data.
Class teachers see data for their assigned classes.
Accountants see fee data.
Parents see only their own children’s data.

Email: support@indusknowledge.com
Include your school name, the page you were on, and a description of the issue.
Screenshots are always helpful.

Is there training available?

Yes. EduCore provides:

This user guide (which you are reading)
Onboarding training for new schools
Refresher training sessions on request

Where do I report a bug?

Email support@indusknowledge.com with:

What you were trying to do
What happened instead
The browser and device you were using
Screenshots or screen recordings if possible

Tip: When contacting support, include the exact URL from your browser’s address bar. This helps the support team identify the exact page and context of your issue.

EduCore — User Guide